FAQ

Do you share my personal information with third parties ?

Any information you provide to Monstruosus will never be shared or sold to a third party.

Do I have to create a customer account to place an order ?

No. You can checkout as a guest.

How can I be sure that my order has been received ?

You will receive an e-mail confirmation after your order has been placed. The email will contain all the details of your order and should be kept for your records.

A product is not available, can you help me?

Please email Customer Service. We will be more than happy to help locate your item in our warehouse or factory.

I reside outside of North America. Can I order on the US website?

We only process orders with credit cards issued in the United States and Canada. Additionally, we are only able to ship to the US and Canada.

Payment

Is my payment secure ?

All transactions are encrypted for your safety. Authorization servers are then consulted in order to verify the payment data and combat abuse and fraud. SSL encryption technology ensures the security of the data that you enter during the banking transaction.

How will my order be shipped to me?

We deliver to the United States and Canada with UPS from Monday to Friday, except public holidays. Enjoy FREE ground shipping on any US order. No minimum purchase required and valid on any order made at monstruosus.com only. Valid on shipments to US only.

My order was damaged in transit. What should I do?

If, upon delivery, you find that your order is damaged, contact Monstruosus customer service right away. A customer service representative will provide you with the next steps towards resolution.