TERMS AND CONDITIONS/ RETURN POLICY

Product must be unused and returned within 30 days of purchase for refund to be granted. For whatever reason you wish to return your planter, you are responsible for shipping back to Monstruosus. Customer must contact help@monstruosus.com and request a refund or exchange. Customer must send unused product back to MONSTRUOSUS, Inc. in order to obtain a refund. Refunds will be processed when MONSTRUOSUS, Inc. receives the unused product. For any returns or exchanges (not including damaged items), customers will be charged a 25% restocking fee. Original shipping fees are not refundable.

Monstruosus, Inc.
Returns/Exchanges
1930 NE Oregon St.
Portland, OR 97232

 

DAMAGED PRODUCTS

At Monstruosus we make every effort to ship your planter efficiently and safely. But sometimes, mistakes happen! If your planter arrives damaged, please send an email to help@monstruosus.com with a photograph of the damaged product. Upon receipt of the photograph, Monstruosus will authorize either a refund or schedule a replacement of equal value, depending on your wishes.

 

SHIPPING POLICY

We ship orders to all 48 contiguous states. Unfortunately, we do not ship to HI, AK and internationally at the moment, but feel free to email us at sales@monstruosus.com for special orders. Standard Handling, Priority Handling and Rush Delivery options are available. Please allow 5 – 7 business days for Standard Delivery. Priority Mail Delivery orders will be processed, shipped, and delivered within 3 business days or less.

 

PRIVACY POLICY SECURITY STATEMENT

When you log on to monstruosus.com, we respect your privacy. Monstruosus.com uses the information you provide us to help personalize product information and offers. We only use your name and address to mail you promotional items, news and special offers. We will never give or sell your personal information or email address to anyone without your consent.

 

EMAIL PRIVACY MATTERS

By opting in to our mailing list, you agree to receive emails with tips, special offers and updates from monstruosus.com. These emails are a free benefit for our customers, and you can unsubscribe at any time.

 

COOKIES AND YOUR COMPUTER

Like most e-commerce websites, we use “cookie” technology. A cookie is a very small text file that a website can save onto your computer’s hard disk to store your information and settings. When you log on, the cookie tells us whether you have visited us before or are a new visitor. It does not track any personal information, give us the means to contact you, extract information from your computer or deliver viruses. Furthermore, your address and credit card information is never stored in a cookie. Cookies are simply the most efficient way for us to be able to offer you an enjoyable online shopping environment.

 

DISCLOSURE OF PERSONAL INFORMATION

Any information you provide to us at this site when you establish or update an account, enter a contest, shop online or request information (i.e., name, address, email address, telephone number and credit card information), is maintained in private files on our secure Web server and our internal systems. This information is used to enable monstruosus.com to deliver services and information about our products to you. To ensure compliance with federal law, monstruosus.com does not maintain information provided by children under the age of 16. If you are visiting monstruosus.com from a location outside of the U.S., your connection will be through and to servers located in the U.S. Your orders placed through monstruosus.com will be accepted and fully processed in and shipped from the U.S. and all information you provide will be securely maintained in our Web server and internal systems located within the U.S.

 

LINKS

For your convenience, our Website may contain links to other sites. monstruosus.com is not responsible for the privacy practices or the content of such Websites.

 

SECURITY

Monstruosus.com believes in providing a safe and secure shopping experience for all of our clients. We provide stringent and effective security measures on our Website. It is our policy to never send private information, such as your credit card number, via email.

We designed monstruosus.com to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, Firefox 3.6+, Chrome 22+, IE7+, Safari 5+. This means you’ll be unable to inadvertently place an order through an unsecured connection.

 

THIRD-PARTY AD-SERVERS

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel .gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

 

DISCLOSURE REGARDING GOOGLE DISPLAY ADVERTISING

We have implemented Google Analytics features based on Display Advertising (Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting). Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Ads Settings. We, along with third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to your site.

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